Shipping policy

Shipping policy

Fresh Chef use New Zealand Couriers as their preferred Nationwide distributor
NZ Couriers, (or NZ Post or similar) tries for a same day/overnight service to most areas but some addresses can take 2-3 days
the buyer acknowledges by accepting Fresh Chef terms and conditions; that the parcel will be left by the courier at the door if no one answers
Please ensure instructions are left in the notes section of check out if you have specific instructions

We want to make you happy and to enjoy shopping at Fresh Chef. If you’re cancelling your order because you’re unhappy with the service you’ve received, or if you’ve found the item cheaper elsewhere, please tell us so that we might have the opportunity to keep you as a customer.

Cancelling Your Subscriptions

You can cancel your subscription anytime.

• Online Website Cancellations: Via accounts can be cancelled instantly, anytime
• Cancelling by Email: Via Email please allow 2-3 working days for cancellation. Email info@fivestagsrangiora.co.nz
• Pause Subscriptions: Via Email please allow 2-3 working days to Pause and Resume your account
• For changes to meals or subscription cancellations Please allow up to 24 hours before your next billing date (The day you processed your first order or is set too) 
• By Default Recurring subscription means you are subscribed to ordering meals weekly
• Order Cut off Day - The order cut off day is the day you order meals are ordered and processed for Weds Delivery

Billing Day - The Billing day is the first day you processed and purchased your subscription.  By default your payments will be made weekly on that billing day unless you change it or advise us to change it.

Cancellation Policy

No Cancellations after your order transaction.

In order to create your order our team starts putting together meals after orders are made. Once your meals start getting made, we are unable to accept cancellations.

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