Terms of service

Food Safety

For full details on meal transit temperatures and food safety, please refer to our “Does My Food Stay Frozen?” page here: select the link here.

This outlines our shipping standards, temperature controls, and what to do if your meals arrive partially thawed.

Cancelling Your Subscriptions

You can cancel your subscription anytime.

• Online Website Cancellations: Via accounts can be cancelled instantly, anytime
• Cancelling by Email: Via Email please allow 2-3 working days for cancellation. Email info@fivestagsrangiora.co.nz
• Pause Subscriptions: Via Email please allow 2-3 working days to Pause and Resume your account
• For changes to meals or subscription cancellations Please allow up to 24 hours before your next billing date (The day you processed your first order or is set too) 
• By Default Recurring subscription means you are subscribed to ordering meals weekly
• Order Cut off Day - The order cut off day is the day you order meals are ordered and processed for Weds Delivery

Billing Day - The Billing day is the first day you processed and purchased your subscription.  By default your payments will be made weekly on that billing day unless you change it or advise us to change it.

 

Cancellation Policy

No Cancellations after your order transaction.

In order to create your order our team starts putting together meals after orders are made. Once your meals start getting made, we are unable to accept cancellations.

Product Specifications & Price

Because of the nature of Kitchens with supply costings and supply of items, seasonality (weather) etc

Product specifications may change from time-to-time.   

We may need to change:

• Prices of products including subscriptions (we will notify you prior to give you a chance to unsubscribe if required)
• Sizes of product (product sizes will be advertised on the product) - due to the nature of our Kitchen sizes may vary from time to time.
• Ingredients used in products may vary due to seasonality and availability (allergen information will be in bold, please read all of our allergen information before consuming our products, especially if you have allergens).

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